How we handle your information.

Who we are

Ramin Reno provides residential, exterior specialty and commercial renovation services in York Region and select GTA communities. If you have a privacy question or request, contact us at build@raminreno.com or (416) 807-7771.

Information we collect

Information you provide

• Contact details, such as your name, email address, phone number and preferred method of contact.
• Project details you choose to share, such as your city or project address, renovation goals, timing, budget range and messages.
• Information submitted through inquiry forms, consultation bookings, phone calls, text messages and emails.

Information collected automatically

When you use this website, our hosting and service providers may process basic technical information such as IP address, device and browser information, pages visited, referring pages and visit date and time. This information helps us operate, secure and improve the website.

How we use information

• Respond to inquiries, schedule consultations and communicate about potential or active projects.
• Prepare proposals, plan work and provide renovation services.
• Operate and protect our website, records and communications.
• Meet legal, tax, accounting and other regulatory obligations.
• Send marketing communications only where you have provided the required consent or where otherwise permitted by law.

Booking, text messages and calls

Our consultation calendar, forms and related communications may be provided through HighLevel/LeadConnector and its service providers. If you provide a mobile number and expressly opt in, we may send messages about your inquiry, consultation, project updates or other communications you have agreed to receive.

• Consent to marketing text messages is not a condition of purchasing services.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to unsubscribe from text messages at any time. Reply HELP for help, or contact us using the details above.
• We do not sell, rent or share mobile phone numbers or text-message opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes.

Calls may be recorded or transcribed where permitted by law. Where required, you will be notified at the beginning of the call.

How we share information

We do not sell personal information. We may share it with service providers that help us run our business and provide services, including website hosting, booking, CRM, communications, email, payment, accounting and professional-advisory providers. They may use information only to provide services to us or as required by law.

We may also disclose information when required to comply with law, respond to lawful requests, protect rights and safety, or in connection with a business transaction such as a sale or restructuring.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, recordkeeping, dispute resolution and legal obligations. We use reasonable administrative, technical and physical safeguards, but no online system can be guaranteed completely secure.

Cookies and third-party links

Our website and service providers may use cookies or similar technologies to operate the site, remember preferences, measure traffic and support communications. You can manage cookies through your browser settings; some features may not work properly if cookies are disabled.

This site may link to third-party websites or services. Their privacy practices are governed by their own policies.

Your privacy choices

You may ask to access, correct or delete personal information we hold about you by emailing build@raminreno.com. We may need to verify your identity and may retain information where required or permitted by law. You can unsubscribe from marketing emails using the link in the email and from text messages by replying STOP.

Children’s privacy

Our services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can address the request.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and revise the effective date above.